ADDITIONAL CERTIFICATE IV UNITS

PRODUCT OUTLINE

A. Learner Materials
B. Assessment Materials

A. Learner Materials

The products are print-based. All Certificate IV Units are supported by Assessment Materials. Some of the Certificate IV Units are supplemented with a CD providing financial tables and record keeping forms.

CERTIFICATE IV UNIT TITLES	UNITS
Report on financial activity	Unit BSBFIA402A
Promote products and services	Unit BSBMKG413A
Coordinate implementation of customer service strategies	Unit BSBCUS401A

The features and benefits of these Learner Materials include:

Description	Benefits
Comprehensive:	The products are comprehensive and participants will not need to purchase additional references. IBR learning materials fully cover the unit elements and performance criteria.
Additional Support:	Each learning material product is supported by an assessment overview, assessment tasks, assessment key, record for assessment, and additional tools to expand delivery choices.
Current:	The information provided in each product is up-to-date, reliable, and relevant.
Industry-driven:	The content is based on extensive research in the marketplace.
A quality product:	All products are developed by small business training and education experts. IBR products have received national recognition as a winner in 2002 and as finalists in The Australian Excellence in Publishing Awards in 1998 and 2000, which is testimony to their quality.
User-friendly:	All products are developed in such a way that they allow easy use by participants and trainers alike, whilst ensuring adherence to competency-based principles.
Suitable for optional delivery choices:	Our products have been successfully implemented in various delivery formats, including open learning, class-based flexible delivery and online. The information provided allows you to customise the products to your choice of delivery.
Priced competitively:	There are no hidden costs. Products are priced competitively to ensure they are appropriate for implementation into your training program.
Backed by customer service:	IBR is available for consultation at any time. We make regular courtesy calls to clients to obtain feedback on their resources. Feel free to contact us regarding any issues, concerns, or points of clarification.

The learner materials are self-sufficient and direct the learner through a series of training tools including:

Key Concepts:	List the key concepts at the beginning of each module to focus participants on the major topics covered.
Table of Contents:	Presents a quick overview of the topics and concepts presented.
Activities:	Clarify various concepts through individual, partner or group work.
Examples and Case Studies:	Utilise a wide range of small business examples to clarify the content.
Checklists:	Summarise requirements in relation to various concepts.
Summary Tables:	List such aspects as advantages and disadvantages, or key features.
Further Information:	Provides a list of websites, which contain up to date information relevant to small business.
Glossary:	Defines key terms related to the course.
Index:	Utilises key words to facilitate the efficient location of concepts.

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B. Assessment Materials

Assessments are provided on CD. All Assessments come with a licence to reproduce the materials for the life of the edition.

Assessment Materials Description:

These Assessment Materials have been developed by Innovative Business Resources, specifically to assess the required competencies of the particular Unit within the Business Services Training Package.

The Assessment Materials comprise four components:

Components
1.	The Assessment Overview: provides a summary of the possible sources of evidence that may be used in assessing the various Performance Criteria within each Element of the Unit, together with an indication of the way in which the seven Key Competencies are assessed.
2.	A range of Assessment Tasks: address the required Performance Criteria within each Element via a) Questions - to assess the candidate's underpinning knowledge relating to the competencies. b) Case Studies - to assess the candidate's application of knowledge to a simulation, in order to demonstrate decision-making, evaluation and problem-solving skills. c) Projects - to assess process and performance through the candidate's application of knowledge to their own small business context. d) Workplace Assessment – to assess process and performance through the candidate’s activities in the workplace.
3.	An Assessment Key: provides answers, suggested responses and guidelines for judging the competencies demonstrated by candidates in their completion of the Assessment Tasks.
4.	A Record of Assessment: is a summary of the range of sources of evidence used to assess the required competency of the candidate, and provides checkboxes for the assessor to indicate whether each competency has been met.

CERTIFICATE IV UNITS ASSESSMENT TITLES	UNITS
Assessment Materials: Report on financial activity	Unit BSBFIA402A
Assessment Materials: Promote products and service	Unit BSBMKG413A
Assessment Materials: Coordinate implementation of customer service strategies	Unit BSBCUS401A

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