| Q. |
Do I have copyright clearance to reproduce the assessment materials? |
| A. |
By signing the Copyright/Licence Agreement, issued with the assessment materials, you are agreeing to abide by the conditions outlined in the agreement - specifically those relating to copyright clearance. |
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| Q. |
Can I photocopy pages from the IBR resources for our courses? |
| A. |
No - not unless you follow the explicit rules and regulations derived from copyright legislation. Information regarding copyright can be obtained from the Copyright Agency Limited, or the Australian Copyright Council websites. |
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| Q. |
What is the delivery time for resources ordered through IBR? |
| A. |
We have found that the most cost effective and reliable means of delivery is through Australia Post. Depending on your location, this generally takes 5-10 working days. However, if you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on the purchase order. |
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| Q. |
How do I know my order has been received? |
| A. |
When your order is received, it is dispatched the next working day. Email notification to you will confirm that the goods have been sent, the number of packages in the dispatch and the estimated time of delivery. |
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| Q. |
What email address can I send my order to if I am not using the website catalogue to place me order? |
| A. |
All orders should be sent to info@ibr.net.au. This is important as it insures that all the necessary IBR personel will see your order. Website catalogue orders come through to this address as well.
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| Q. |
How do I follow up on my payment or statement? |
| A. |
Ring the Administration Officer at the Distribution Centre on (08) 9286 4208. |
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| Q. |
Assessment - If a student answers a number of the objective questions incorrectly, how do I re-assess whether they are competent? |
| A. |
There are a number of options. You may resubmit the questions to the student at another time; allow the student to sit the questions again in a closed book situation; ask the questions orally and make cosmetic changes to the wording; check the understanding of the competency if not covered already in the business plan and so on. |
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| Q. |
Is there any support available with regard to the completion of the financial tables presented on the CD? |
| A. |
Yes. Check the file ‘Financial Tables Notes’ presented on the financials CD accompanying Units BSBSMB302A and BSBSMB303A; and the Units BSBSMB402A and BSBSMB404A and the Certificate IV in Small Businesss Management BSB40407 Learner Resource; and Certificate III in Micro Business Operations BSB30307. |
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| Q. |
Do you publish a complete package of learner material for a full Certificate III in Micro Business Operations Course – BSB30307? |
| A. |
Yes, Innovative Business Resources has a Learner Resource for Certificate III in Micro Business Operations BSB30307. The units that are included are as follows:
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| BSBSMB301A |
Investigate Micro Business Opportunities |
| BSBSMB302A |
Develop a Micro Business Proposal |
| BSBSMB303A |
Organise Finances for the Micro Business |
| BSBSMB304A |
Determine Resource Requirements for the Micro Business |
| BSBSMB305A |
Comply with Regulatory, Taxation and Insurance Requirements for the Micro Business |
| BSBSMB306A |
Plan a Home-based Business |
| BSBSMB403A |
Market the Small Business |
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| BSBCUS301A |
Deliver and Monitor a Service to Customers |
| BSBFIA301A |
Maintain Financial Records |
| BSBWOR301A |
Organise personal work priorities and Development |
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| Q. |
Do you publish a complete package of learner material for a full Certificate IV in Small Business Management Course - BSB40407? |
A. |
Yes, Innovative Business Resources has two Learner Resources for the Certificate IV in Small Business Management BSB40407, one for New Business and one for Established Business. See table below for the units that are included.
New Business
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| BSBSMB301A |
Investigate micro business opportunities |
| BSBSMB401A |
Establish legal and risk management requirements of small business |
| BSBSMB402A |
Plan small business finances |
| BSBSMB403A |
Market the small business |
| BSBSMB404A |
Undertake small business planning |
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| BSBMKG401B |
Profile the market |
| BSBMKG402B |
Analyse customer behaviour for specific markets |
| BSBRES401A |
Analyse and present research information |
| BSBADM409A |
Coordinate business resources |
| BSBFIA402A |
Report on financial activity |
Established Business
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| BSBSMB401A |
Establish legal and risk management requirements of small business |
| BSBSMB402A |
Plan small business finances |
| BSBSMB403A |
Market the small business |
| BSBSMB404A |
Undertake small business planning |
| BSBSMB405A |
Monitor and manage small business operations |
| BSBSMB406A |
Manage small business finances |
| BSBSMB407A |
Manage a small team |
| BSBSMB408A |
Manage personal, family, cultural and business obligations |
| BSBSMB409A |
Build and maintain relationships with a small business stakeholders |
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| BSBFIA402A |
Report on financial activity |
| BSBMKG413A |
Promote products and services |
| BSBCUS401A |
Coordinate implementation of customer service strategies |
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| Q. |
Do you have any resources that support the delivery of Certificate III and Certificate IV courses? |
| A. |
Yes, we have Assessment Materials for all courses and individual Units. Full Certificate III and IV Courses are also supported by Trainer Resources. |
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| Q. |
Do I receive a discount if I am a Registered Training Organisation? |
| A. |
Yes, you receive a 15% discount on all Business Services Training Units and Learner Resources, with the exception of Assessment Materials and Trainer Resources where no discount applies. |
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| Q. |
I am a NEIS provider. Do I receive a discount as I am also a Registered Training Organisation? |
| A. |
NEIS providers who are 100 club members receive 10% and 500 club member receive 15%. To become a member please contact our office for further details. |
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| Q. |
What is the IBR Distribution Centre and where is it located? |
| A. |
The Distribution Centre is the storage unit for all IBR resources. In addition to this, it is the location where all orders are packed and dispatched and client accounts maintained. The address details are: Unit 7, 136 Stirling Highway, North Fremantle WA 6159. Telephone: (08) 9286 4208, Fax (08) 9286 4207, Email: info@ibr.net.au.
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