FAQs
Orders
- How do I know my order has been received?
- What is the delivery time for resources ordered through IBR?
- What email address can I send my order to if I am not using the website catalogue to place my order?
- How do I follow up on my payment or statement?
- Do I receive a discount if I am a Registered Training Organisation?
- Is there an Order Form that I can use?
IBR
- What are the contact details for IBR?
- What is the ABN for IBR?
- What is the IBR Distribution Centre and where is it located?
Resources General
- Assessment - If a student answers a number of the objective questions incorrectly, how do I re-assess whether they are competent?
- Is there any support available with regard to the completion of the financial tables presented on the CD?
- I have a MAC. Can I use the IBR Financial Tables?
Resources Copyright
- Do I have copyright clearance to reproduce the assessment materials?
- Can I photocopy pages from the IBR resources for our courses?
NEIS
- Do you have any resources for the New Enterprise Incentive Scheme (NEIS)?
- I am a NEIS provider. Do I receive a discount as I am also a Registered Training Organisation?
Certificate III Resources
- Do you publish a complete package of learner material for a full Certificate III in Micro Business Operations Course – BSB30307?
- Do you have any resources that support the delivery of a Certificate III course?
- Do you publish any learner material for the other units of the Busisiness Services Training Package, BSB07?
Certificate IV Resources
- Do you publish a complete package of learner material for a full Certificate IV in Small Business Management Course BSB40407?
- Do you have any resources that support the delivery of a Certificate IV course?
- Do you publish any learner material for the other units of the Business Services Training Package, BSB07?
WinCashbook
Orders
How do I know my order has been received?
When you order on our website, an email is sent to you to confirm the order has been successful. When we receive the order, it is processed the next working day and dispatched as soon as possible. As you entered your email address, we will use this in Australia Post's eParcel system. This allows your goods to be tracked. If you ordered by fax or mail and have provided an email address, we will also enter this into the eParcel system.
What is the delivery time for resources ordered through IBR?
We have found that the most cost effective and reliable means of delivery is through Australia Post. Depending on your location, this generally takes 5-10 working days. However, if you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on the purchase order.
What email address can I send my order to if I am not using the website to place my order?
All orders should be sent to info@ibr.net.au. This is important as it insures that all the necessary IBR personnel will see your order. Website orders come through to this address as well.
How do I follow up on my payment or statement?
Ring the Administration Officer at the Distribution Centre on (08) 9286 4208.
Do I receive a discount if I am a Registered Training Organisation?
Yes, you receive a 15% discount on all Business Services Training Units and Learner Resources, with the exception of Assessment Materials and Trainer Resources where no discount applies.
Is there an Order Form that I can use?
Yes our Order Form details all our resources and you can fax or email this Order Form to us.
IBR
What are the contact details for IBR?
Postal Address is PO Box 200, Cottesloe, Western Australia 6911. Telephone: (08) 9286 4208 (International clients telephone +61-8-9286 4208), Fax: (08) 9286 4207 (International +61-8-9286 4207). Email address is info@ibr.net.au.
What is the ABN for IBR?
The ABN is 26 121 249 581 (Touguar Ink Pty Ltd trading as Innovative Business Resources).
What is the IBR Distribution Centre and where is it located?
The Distribution Centre is the storage unit for all IBR resources. In addition to this, it is the location where all orders are packed and dispatched and client accounts maintained. The address details are: Unit 7, 136 Stirling Highway, North Fremantle WA 6159. Telephone: (08) 9286 4208, Fax (08) 9286 4207, Email: info@ibr.net.au.
Resources General
Assessment – If a student answers a number of the objective questions incorrectly, how do I re-assess whether they are competent?
There are a number of options. You may resubmit the questions to the student at another time; allow the student to sit the questions again in a closed book situation; ask the questions orally and make cosmetic changes to the wording; check the understanding of the competency if not covered already in the business plan and so on.
Is there any support available with regard to the completion of the financial tables presented on the CD?
Yes. Check the file 'Financial Tables Notes' presented on the financials CD accompanying Units BSBSMB302A and BSBSMB303A; and the Units BSBSMB402A and BSBSMB404A and Certificate III in Micro Business Operations BSB30307 Learner Resource; and the Certificate IV in Small Businesss Management BSB40407 Learner Resources (NEIS, New Business and Established Business).
I have a MAC. Can I use the IBR Financial Tables?
Yes, you can use the IBR Financial Tables if you have Microsoft Excel installed on your computer. The files you need are located in the folder IBRplan, if you are using the Certificate III or Certificate IV Learner Resources.
Resources Copyright
Do I have copyright clearance to reproduce the assessment materials?
By signing the Copyright/Licence Agreement issued with the assessment materials, you are agreeing to abide by the conditions outlined in the agreement – specifically those relating to copyright clearance. The completed Copyright/Licence Agreement should be faxed (08) 9286 4207 or mailed to IBR (PO Box 200, Cottesloe, Western Australia 6911).
Can I photocopy pages from the IBR resources for our courses?
No – not unless you follow the explicit rules and regulations derived from copyright legislation. Information regarding copyright can be obtained from the Copyright Agency Limited, or the Australian Copyright Council website.
NEIS
Do you have any resources for the New Enterprise Incentive Scheme (NEIS)?
We have two resources suitable for NEIS, one at the Certificate IV level and one at the Certificate III level. Further information on the resources can be found in the Products section of our website.
I am a NEIS provider. Do I receive a discount as I am also a Registered Training Organisation?
NEIS providers who are 100 club members receive a 10% discount and 500 club member receive 15% discount on NEIS products. To become a member please contact our office for further details.
Certificate III Resources
Do you publish a complete package of learner material for a full Certificate III in Micro Business Operations Course – BSB30307?
Yes, Innovative Business Resources has a Learner Resource for Certificate III in Micro Business Operations BSB30307. The units that are included are as follows:
| CODE | COMPETENCY |
|---|---|
| SMALL AND MICRO BUSINESS COMPETENCIES | |
| BSBSMB301A | Investigate micro business opportunities |
| BSBSMB302A | Develop a micro business proposal |
| BSBSMB303A | Organise finances for the micro business |
| BSBSMB304A | Determine resource requirements for the micro business |
| BSBSMB305A | Comply with regulatory, taxation and insurance requirements for the micro business |
| BSBSMB306A | Plan a home-based business |
| BSBSMB403A | Market the small business |
| OTHER COMPETENCIES | |
| BSBCUS301A | Deliver and monitor a service to customers |
| BSBFIA301A | Maintain financial records |
| BSBWOR301A | Organise personal work priorities and development |
Do you have any resources that support the delivery of a Certificate III course?
Yes, we have Assessment Materials for all courses and individual Units. The full Certificate III Courses (NEIS and Micro Business Operations) are also supported by Trainer Resources. Please visit our website's Products page to for further information and to order these resources.
Do you publish any learner material for the other units of the Busisiness Services Training Package, BSB07?
Yes, we have one unit at the Certificate III level – BSBITU305A. Please visit our website's Products page for further information and to order this unit.
Certificate IV Resources
Do you publish a complete package of learner material for a full Certificate IV in Small Business Management Course – BSB40407?
Yes, Innovative Business Resources has two Learner Resources for the Certificate IV in Small Business Management BSB40407, one for New Business and one for Established Business. See the table below for the units that are included in each.
New Business
| CODE | COMPETENCY |
|---|---|
| BUSINESS MANAGEMENT COMPETENCIES | |
| BSBSMB301A | Investigate micro business opportunities |
| BSBSMB401A | Establish legal and risk management requirements of small business |
| BSBSMB402A | Plan small business finances |
| BSBSMB403A | Market the small business |
| BSBSMB404A | Undertake small business planning |
| OTHER COMPETENCIES | |
| BSBMKG401B | Profile the market |
| BSBMKG402B | Analyse customer behaviour for specific markets |
| BSBRES401A | Analyse and present research information |
| BSBADM409A | Coordinate business resources |
| BSBFIA402A | Report on financial activity |
Established Business
| CODE | COMPETENCY |
|---|---|
| BUSINESS MANAGEMENT COMPETENCIES | |
| BSBSMB401A | Establish legal and risk management requirements of small business |
| BSBSMB402A | Plan small business finances |
| BSBSMB403A | Market the small business |
| BSBSMB404A | Undertake small business planning |
| BSBSMB405A | Monitor and manage small business operations |
| BSBSMB406A | Manage small business finances |
| BSBSMB407A | Manage a small team |
| BSBSMB408B | Manage personal, family, cultural and business obligations |
| BSBSMB409A |
Build and maintain relationships with a small business stakeholders |
| OTHER COMPETENCIES | |
| BSBFIA402A | Report on financial activity |
| BSBMKG413A | Promote products and services |
| BSBCUS401A | Coordinate implementation of customer service strategies |
Do you have any resources that support the delivery of a Certificate IV course?
Yes, we have Assessment Materials for all courses and individual Units. The full Certificate IV Courses (NEIS, New Business and Established Business) are also supported by Trainer Resources. Please visit our website's Products page for further information and to order these resources.
Do you publish any learner material for the other units of the Busisiness Services Training Package, BSB07?
Yes, we have three units at the Certificate IV level – BSBCUS401A, BSBFIA402A and BSBMKG413A. Please visit our website's Products page for further information and to order these units.
WinCashbook
What is WinCashbook? Do I need to install it?
WinCashbook is an accounting software package that comes free for a limited time. It is provided on the CDs that accompany the IBR Certificate III and Certificate IV Learner Resources. WinCashbook can be installed at the same time as the IBR Financial Tables. These installations occur through an auto run program for Windows users only. Once installed, both WinCashbook and the IBR Financial Tables can be accessed through a menu that opens in Excel.
How do I get support for WinCashbook?
Visit the WinCashbook website at www.wincashbook.com.au.